Cancellation & Refund Policy

Updated at 2023-02-16

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Privacy Policy works parallelly to other Legal pages. Please click on them to see.

Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are
strictly defined as:
● Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser,
provide analytics, remember information about you such as your language preference or login information.
● Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Salalah tour guide , that is responsible for
your information under this Return & Refund Policy.
● Customer: refers to the company, organization or person that signs up to use the Salalah tour guide Service to manage the
relationships with your consumers or service users.
● Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit
Salalah tour guide and use the services.
● Service: refers to the tour Packages provided by Our Website.
● Website: Salalah tour guide .”’s” site, which can be accessed via this URL:
● You: a person or entity that is registered with Salalah tour guide to use the Services.

Return & Refund Policy
Thanks for shopping at Salalah tour guide . We appreciate the fact that you like to purchased the Tour package we make available for you. We also want to make
sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our tour packages, and then coming to Salalah and enjoy this beautiful city.

As with any shopping experience, there are terms and conditions that apply to transactions at Salalah tour guide . We’ll be as
brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Salalah tour
guide , you agree to the terms set forth below along with Policy.

If there’s something wrong with the package you bought, or if you are not happy with it, you have 15 days before the start of Tour to avail for Refund with Us.

If you would like to cancel and refund for the Tour Package, You can follow any one of the following :

  1. Contact us by Mail
  2. Contact us by Phone
  3. Fill the form in contact page

After you reach out to us, We will cancel and refund your purchase according to the following Terms listed below.

We at ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected,
checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

If you cancel your booking before 15 days of the Date of Tour, We will refund your 100 % of the money.*

If you cancel between 15 days of the Start of the Tour to the date before the Tour will be start, We will refund 50% of the Money.*

If you cancel your Booking in less than 24 hours of the Start of Booking, No refund will be made.

Sadly, there are also times when we may not be available on the day. In that time we will either refund 100% of the money, or we can postponed your date of Tour based on your choice. Also if there is bad weather, We can do the same process as the not available process.

We will revise your returned form as soon as we receive it and if it follows the guidelines addressed above, we will proceed to
issue a refund of your purchase.

Your refund may take a couple of days to process but you will be notified when you receive
your money.

*We are not responsible for Fees deducted by Bank or Payment Method you had used.

Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies.
Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you
will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy,
you can delete your account.

Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we
will discuss any of the issues you are going through with our product.
● Via Email: 
● Via Phone Number: +96892989289
● Via this Link:
● Via this Address: Salalah